Working in one of our shops, you’ll be part of a team that builds a thriving, local community of coffee-loving, Harris + Hoole fans. You’ll be expected to put the customer first in everything you do, to be accountable to your team and to come up with fresh ideas about what we can do that’s new, better and smarter. Here are the roles that come together to form a perfect Harris + Hoole shop team:
Our Baristas (coffee makers) live and breathe the bean. There are two types of Barista at Harris + Hoole: Barista Initiate and Barista Pilgrim. Our Barista Initiates speedily master the craft of serving high quality beverages and become experts in latte art. Continuing their craft journey to the next level, our Barista Pilgrims refine their Barista skills and knowledge with a focus on brewing techniques & theory, sensory skills, basic machine maintenance and coffee agronomy. Coffee's a craft that cannot be mastered, yet this never stops our Baristas from becoming true coffee connoisseurs with a passion for developing their skills.
Our Team Members warmly welcome our customers into our shops, taking their orders and sparking up conversation to get to know them and their preferences. They’re the true definition of ‘People’ people with a knack for instantly building rapport, delighting our customers and turning them into friends. They’re never short of a smile or a friendly word. Their time is spent serving our great coffee and delicious food, and getting to know what makes our customers unique and special so they can genuinely make their day.
Our Shop Managers act like owners of their own shop, championing our vision of Great Coffee + Happy People. Given our full support and guidance, together with bags of autonomy, they’re tasked with building a successful business, a winning team and a local community around their shop. We have huge expansion plans and need Shop Managers who are keen to develop their skills and grow with us.
Our Assistant Managers wear a variety of hats. Whether it’s organising and guiding the team, coaching others to be their 'BestSelf', opening and closing a shift or rolling their sleeves up to get stuck into serving and delighting our customers – their role sits at the heart of a successful shop. Our Assistant Managers support our Shop Managers to cultivate a Happy team and do all that needs to be done to deliver a great coffee experience to our customers.
In our kitchens there's a team of food fanatics who work tirelessly to make hand-crafted, home-made food that compliments the great coffee we serve. They work around the clock to ensure our counter is full to the brim with food that delights the taste buds. They balance their passion for gastronomy, a talent of working precisely and their eagle eye for detail to deliver good grub to our customers. And it goes without saying; all things health and safety come naturally to them.
Our team of dedicated drivers are the glue that holds our shops together. The early bird catches the worm, so our drivers are up with the larks and on the roads delivering great coffee, delicious food and other essential supplies to our shops. They’re an integral part of our team and from time to time, they muck in and help out in the kitchen to do what's needed. Sensible driving is non-negotiable of course. No boy racers please.
Based in Central London, near where the bustling city meets the hipster east, we have a team of people who make sure everything works smoothly behind the scenes so we can deliver the ultimate coffee experience in our shops. Whether it’s working with our supplier partners, making our coffee shops tech-savvy, managing the pennies or developing our people, our Hooligan House team is an integral part of every coffee we serve. Some wear suits, some wear jeans - anything goes.
Interested? Jump on in and apply.