Shift Leader - Kensington

Your first step to joining us

Type of role

Full Time

Pay range

£8.60 - £9.60

Minimum hours

32

About the role

RESPONSIBILITIES ~ WHAT YOU DO

Lead a Slick Shift:

Lead a slick shift on the shop floor to deliver a better kinda different coffee experience. From briefings, to deployment I’m a Ninja when it comes to shift running.

Keepin’ it REAL:

Making sure I always delivering a REAL customer experience, and my team are too. Handling customer complaints as they arise.

Support People:

Help my team grow, and be happy with tons of FRESH Feedback, help them play to their strengths with deployment and don’t forget to grow myself!

The H+H Way:

Act as a guardian for the H+H way, Hoole about us, My Shop and Hooligans are safe, clean, secure + legal. Always.

Shop Plan:

Helping my Assistant Manager and Shop Manager improve my shop by bringing weekly focusses to life on shift.

Fuse + Hangout:

Use Fuse and Hangout to stay up to date with everything Harris + Hoole. Sharing my ideas and knowledge with other Hooligans.

The Essentials:

Work with my Manager to maintain an organised back office by keeping on top of admin + ensuring data, scheduling, ordering + cash are 100% accurate.

Hoolagenetics:

Live + breathe Hoolagenetics, our values + strengths, in everything I do. And inspire other Hooligans do the same.

STRENGTHS ~ HOW I DO IT.

The strengths I LOVE to use to deliver upon my responsibilities. And inspire in others.

Authenticity: 

Lead authentically, with a vision. Know my role in the team. Be myself - with confidence. Always intelligent with emotions.

Coach:

Empower others to grow and do for themselves. Set expectations. Tons of FRESH Feedback. And tough love.

Synergy:

Be part of a kick-ass team. Create strong relationships. And an environment of support, trust + feedback.

Business Think:

Share my ideas with my Manager. Engage Baristas for their ideas and run sales orientated shifts.

Organise:

Get stuff done by being brilliant at the basics. With an eye for detail and plenty of planning, prioritising + delegating to keep it slick.

Customer Passion:

Look the part, and walk the walk when it comes to customer passion. Nothing’s ever too much. I love customers as friends.

Energiser:

Set an energetic tone for my Shift. Being committed to the shift I’m running and get things done with pace + intensity.

Growth:

Champion my own development. Be curious to learn. Hungry for feedback. And improve all the time.


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