We currently have a Shift Leader vacancy in our Guildford High Street shop.
As a Shift Leader at Harris + Hoole, you'll be in charge of energising and inspiring your team to deliver an amazing coffee experience for our customers each and every time they visit. Our Shift Leaders are super organised, motivated by creating an outstanding customer experience, and live and breathe the brown stuff! As a Shift Leader you’ll be super passionate about ensuring your team, customers and community have a great experience, and a great cup of coffee! As a Shift you'll be in charge of running a smooth shift, championing our brand standards and leading your team to do the same.
WHAT YOU'LL DO
o Our Shift Leaders lead an organised shift on the shop floor to deliver an amazing coffee experience for all of our customers.
o Help my team grow by helping them play to their strengths and giving great feedback.
o You’ll make sure you always delivering an awesome customer experience, and your team are too. Handling customer complaints as they arise.
o You’ll make sure we are safe, clean, secure + legal. Always.
o You’ll help the Assistant Manager and Shop Manager to improve your shop by bringing weekly focusses to life on shift.
o Stay up to date with everything Harris + Hoole. Sharing your ideas and knowledge with others. H+H is somewhere you can really get creative!
o Work with your Manager to maintain an organised back office by keeping on top of admin + ensuring data, scheduling, ordering + cash are 100% accurate.
HOW YOU'LL DO IT!
o With customer passion: Treat your customers as friends. Engage with them, nothing’s ever too much trouble!
o With authenticity: Lead authentically, with a vision. Know your role in the team. Be yourself, with confidence.
o We coach: Empower others to grow and do for themselves.
o We help create synergy: Be part of a kick-ass team. Create strong relationships and an environment of support, trust + feedback.
o We think business: Share ideas with my Manager. Engage Baristas for their ideas and run sales orientated shifts. Give great team briefs, setting clear expectations for the day, and keep our teams motivated with regular updates.
o We get organised: Get stuff done by being brilliant at the basics. With an eye for detail and plenty of planning, prioritising + delegating to keep it slick.
o We energise our teams: You’ll set an energetic tone for your shift. Being committed to the shift you’re running and getting things done with pace.
o We are committed to growth: You’ll champion your own development, and be curious to learn. You’ll be hungry for feedback and looking for ways to improve all the time.
o We can be a bit…maverick - Spot ideas outside the box. Experiment. Never be afraid to fail, change or challenge the status quo.
Harris + Hoole are passionate about bringing speciality coffee to the high street, alongside our amazing teas, hot chocolate and famous food! Our shops reflect and support the local communities we serve and we strive to deliver exceptional coffee and customer service from our happy people! We are super passionate about development and progression, we love nothing more than seeing our people succeed!