We currently have a vacancy in our New Malden shop.
Our Baristas live and breathe the brown stuff. They care deeply about the coffee they make and constantly strive to ensure every cup they make is as good as it gets. They balance their time between serving the perfect cup, doing whatever it takes to deliver a dazzling customer experience and keep their shop beautifully clean and tidy. Coffee is a craft that can never be mastered, and our Baristas are coffee connoisseurs whose passion for developing their craft is insatiable.
WHAT YOU'LL DO
o Our Baristas spend their time efficiently crafting and serving high quality beverages to exceed customer expectations. Never forgetting to amaze our customers with your latte art.
o Sparking conversation with our customers to get to know them and their preferences. Turning customers into regulars and even friends.
o Spending time chatting to our customers about our coffee credentials, other products and retail. Ably answering their questions.
o Pulling together customer orders including food and drink. Taking orders and payments at the till.
o Playing my part in having a happy team and a thriving local community, mucking in to support community events.
o Staying up to date with what’s happening at Harris + Hoole and sharing ideas and knowledge with others.
o Ensuring I am compliant to all things Health & Safety
o Keeping my shop beautifully clean and tidy. From coffee equipment, the counter, tables, windows, toilets and pot-wash.
HOW YOU'LL DO IT!
o With customer passion: Focusing on delighting our customers. Always putting yourself in the customers’ shoes.
o With authenticity: Being comfortable being yourself at work, balanced with professionalism to put people at ease.
o We are ‘doers’: Never needing to be told what to do. Spotting what needs to be done and rolling up your sleeves to get on with it.
o We energise each other: Bringing positivity to work. Playing your part in creating a happy work environment.
o We care about growth: Hungry to learn more and championing your own personal development.
o We can be a bit…maverick: Always full of ideas and trying out new things in order to do it better, welcoming suggestions and feedback from others.
o We always take ownership: Holding yourself accountable for getting stuff done. Always being honest and owning up to successes and failures.
o We want to have synergy: Collaborating with others to achieve our shop goals. Giving feedback to help people be their best self.
Harris + Hoole are passionate about bringing speciality coffee to the high street, alongside our amazing teas, hot chocolate and famous food! Our shops reflect and support the local communities we serve and we strive to deliver exceptional coffee and customer service from our happy people! We are super passionate about development and progression, we love nothing more than seeing our people succeed!