We currently have a Shop Manager vacancy in our Tooley Street shop.
Our Shop Managers wear a variety of hats. Whether it’s organising and guiding the team, coaching others, opening and closing a shift or rolling their sleeves up to get stuck into delighting our customers – their role sits at the heart of a successful shop. Our Shop Managers act like owners of their own shop, championing our vision of Great Coffee and Happy People. We are growing and need Shop Managers who are keen to develop their skills and grow with us!
WHAT YOU'LL DO
o Champion amazing customer service by acting as a role model for our teams. Roll your sleeves up to do whatever is needed on shop floor to deliver a great customer experience, every time.
o Own your own business performance. Utilising best practice and company guidelines to implement initiatives which help us meet company goals.
o Cultivate a happy and high performing team. Develop your team within their roles ensuring they can be their best self at work, and support their growth and progression.
o Own all things Health & Safety including fire safety, COSHH, RIDDOR and Food Standards.
o Cashing up and accurately reconciling money in the till at the end of shifts. Take responsibility for all cash handling processes and train your team to ensure standards are met.
o Deftly handling customer complaints to always create new friends of Harris + Hoole.
o Giving your all in building a happy team and thriving local community around your cluster or shop.
HOW YOU'LL DO IT!
o We are change ambassadors – Support others through change and motivate them to embrace new and better ways of doing things
o We get organised – Plan and prioritise. Delegate clearly and effectively to get things done.
o We coach - Enable others to develop and grow and empower them to do things themselves.
o We give feedback - Communicate clearly and honestly with others to help them be the best version of themselves.
o Centred - Staying calm and in control whatever is happening. Unflappable under pressure.
Harris + Hoole are passionate about bringing speciality coffee to the high street, alongside our amazing teas, hot chocolate and famous food! Our shops reflect and support the local communities we serve and we strive to deliver exceptional coffee and customer service from our happy people! We are super passionate about development and progression, we love nothing more than seeing our people succeed!