We are opening a lovely new shop in East Sheen, and we are recruiting an Assistant Manager to join our management team!
Our Assistant Managers are equally as passionate about customer experience as they are about coffee, and building a happy team! Whether it's leading an organised shift, or supporting your Shop Manager, you’ll champion our shared vision.
You’ll role-model our values + strengths in all you do to inspire + set the tone for others. Your role is integral to the success of your shop, and delighting customers, putting them at the centre of everything you do.
WHAT YOU'LL DO
o Leading a shift - Lead an organised shift to deliver a better coffee experience.
o Making and delivering shop plans - Support with creating + executing on a Shop Plan to continuously improve your shop.
o Customer + Quality - Create loyal fans of H+H by delivering an amazing customer experience, and champion speciality coffee + famous food. Every visit.
o The H+H Way – Ensuring your shop and team are clean, safe, secure + legal. Always.
o Support People - Support with cultivating a high performing, happy team. From recruitment, to Shadow Shifts, performance conversations + disciplinaries – You’ll help.
o Champion community - Make local friends within your community by supporting great causes and holding events.
o The Essentials - Maintain an organised back office by keeping on top of admin + ensure data, scheduling, ordering and cash are 100% accurate.
HOW YOU'LL DO IT!
o With authenticity - With a clear vision in mind. Knowing your role in the team. Being your best self - with confidence, while encouraging your team to be authentic too.
o We coach - Empower others to grow and do for themselves.
o We help create synergy - Build a kick-ass team. Energise through highs + lows. Create strong relationships, and an environment of support, trust + feedback.
o We think business - Immerse yourself in data. And use your insight to make smart + sound decisions to achieve business targets.
o We get organised - Get stuff done by being brilliant at the basics. With an eye for detail. And plenty of planning, prioritising + delegating to keep it slick.
o We can be a bit…maverick - Spot ideas outside the box. Experiment. Never be afraid to fail, change or challenge the status quo.
o Flourish - Adopt the right mindset in the face of change + challenge. And take care of yourself to bounce forward better for it.
o Committed to Growth - Champion your own development. Be curious to learn. Hungry for feedback. And improve all the time.
Harris + Hoole are passionate about bringing speciality coffee to the high street, alongside our amazing teas, hot chocolate and famous food! Our shops reflect and support the local communities we serve and we strive to deliver exceptional coffee and customer service from our happy people! We are super passionate about development and progression, we love nothing more than seeing our people succeed!