Assistant Manager

Your first step to joining us

Type of role

Full Time

Pay rate


Minimum hours


About the role

We currently have an Assistant Manager vacancy in our Horsham shop.

Our Assistant Managers are equally as passionate about customer experience as they are about coffee, and building a happy team! Whether it's leading an organised shift, or supporting your Shop Manager, you’ll champion our shared vision. 

You’ll role-model our values + strengths in all you do to inspire + set the tone for others. Your role is integral to the success of your shop, and delighting customers, putting them at the centre of everything you do.

There are loads of great reasons to join H+H:

+     Free coffee!

+     Free shift meal.

+     Potential to earn an additional £1/hour with our mystery shop bonus!

+     Amazing training!

+     More free coffee!

+     Perkbox – an online discount provider (we call it Beanbox!)

+     Eligibility to join the H+H Pension.

+     Loads of opportunities to grow and progress.

+     Even more free coffee!



o   Leading a shift - Lead an organised shift to deliver a better coffee experience. 

o   Making and delivering shop plans - Support with creating + executing on a Shop Plan to continuously improve your shop.

o   Customer + Quality - Create loyal fans of H+H by delivering an amazing customer experience, and champion speciality coffee + famous food. Every visit.

o   The H+H Way – Ensuring your shop and team are clean, safe, secure + legal. Always.

o   Support People - Support with cultivating a high performing, happy team. From recruitment, to Shadow Shifts, performance conversations + disciplinaries – You’ll help.

o   Champion community - Make local friends within your community by supporting great causes and holding events. 

o   The Essentials - Maintain an organised back office by keeping on top of admin + ensure data, scheduling, ordering and cash are 100% accurate.



o   With authenticity - With a clear vision in mind. Knowing your role in the team. Being your best self - with confidence, while encouraging your team to be authentic too.

o   We coach - Empower others to grow and do for themselves.

o   We help create synergy - Build a kick-ass team. Energise through highs + lows. Create strong relationships, and an environment of support, trust + feedback. 

o   We think business - Immerse yourself in data. And use your insight to make smart + sound decisions to achieve business targets. 

o   We get organised - Get stuff done by being brilliant at the basics. With an eye for detail. And plenty of planning, prioritising + delegating to keep it slick.

o   We can be a bit…maverick - Spot ideas outside the box. Experiment. Never be afraid to fail, change or challenge the status quo.

o   Flourish - Adopt the right mindset in the face of change + challenge. And take care of yourself to bounce forward better for it. 

o   Committed to Growth - Champion your own development. Be curious to learn. Hungry for feedback. And improve all the time.



Harris + Hoole are passionate about bringing speciality coffee to the high street, alongside our amazing teas, hot chocolate and famous food! Our shops reflect and support the local communities we serve and we strive to deliver exceptional coffee and customer service from our happy people!  We are super passionate about development and progression, we love nothing more than seeing our people succeed!


About the store

Horsham H+H is a pillar of the local community, we love seeing all of our regular customers every week, if not more often! We are busy planning our community engagement for the coming year, which is super exciting!

We pride ourselves in championing a fun, dynamic, fast moving and busy environment, with high levels of food sales, a meticulous attention to detail and delivering exceptional standards. We aqll love our coffee and that passion and knowledge really shines through all in the team. We are currently going through a rebuilding process with a couple of key, long serving members of the team moving on to new challenges, so this is an incredibly exciting opportunity to get in early doors and really put your stamp on this business.

We would love your support in forming closer bonds with the local community, organising Reason to Visit events in store, and adding to the incredibly high level of service and passion for coffee!

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