Unedited stories from people on the frontline of coffee and behind the beans at Hooligan House. Enjoy the inside word.
MY NAME IS SANDRA MUGGERIDGE + I'M A SHOP MANAGER
Being a Shop Manager with Harris + Hoole is a fantastic experience...from coaching and encouraging a team of happy Hooligans, to creating and hosting events in our local community...there's never a dull moment, and I get to use my skills to create a successful business! It's great to have the autonomy to know what works in my shop, and to have the full support and guidance of the company. The best bit is creating a great space for our customers to relax and enjoy their favourite coffee!
MY NAME IS STACEY CANNING + I'M A COFFEE CHAMPION
As a Coffee Coach at Harris + Hoole my job is to make sure everything coffee within our stores is top notch! I coach and train the Baristas from first week Newbies to budding Growth hungry Pilgrims (our slightly more advanced Baristas). My job role is forever growing and expanding with new challenges every day. With 21 stores to visit and coach I am always guaranteed a great cup of coffee! From making coffee as a Barista to drinking coffee for a living is pretty cool right?!
MY NAME IS SAMUEL HALE + I’M AN ASSISTANT MANAGER
I am assistant manager at Guildford High Street, one of the busiest stores in the company. My role is to assist my manager with a variety of tasks, from pulling espresso shots to creating the rotas. I'm there whenever she needs me. I enjoy the busy hustle and bustle of Guildford and love my shop. The best part of my job is working with an amazing team, making (and drinking) top quality coffee and getting to know my regular customers. I always try my best to keep it fun and be a positive and enthusiastic member of the team.
MY NAME IS PAOLA + I'M AN ASSISTANT MANAGER
I’m a Hooligan in one of our central London stores. My main duties are keeping a high level of awesomeness on the shop floor, motivating the team, checking the quality of our drinks and delivering an outstanding customer experience, whilst having some fun. I joined the company as a Barista, and after 1 year I became an Assistant Manager. This was achieved by completing a number of different training programs that are on offer, and bringing my training to life day to day instore. I love working at Harris + Hoole because you can be yourself (no dress code or rules on piercings and tattoos), and develop your passion in an open-mind and stimulating environment.
MY NAME IS CHRIS LEWIS + I’M A BARISTA PILGRIM
I’m a Hooligan Barista Pilgrim, which mostly involves keeping up-to-date with everything there is to know about our coffee and tea…Brew methods, flavour notes, latte art, and keeping up with the standards of the World Barista Champions. I get involved with training our new team members, passing on my skills and knowledge, and running Coffee Evenings for our local community. Being able to talk to customers about this stuff really makes for a great customer experience, which is what I love about my job.